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This policy explains what personal data Sanson Floorings LLP, which trades as GAIA by Sanson Floorings ("GAIA", "we", "us") collects through sansonfloorings.com, why, and the choices you have. We follow the Digital Personal Data Protection Act, 2023.
Enquiries: when you contact us through the enquiry form, by e-mail, phone or WhatsApp, we receive the details you give us, such as your name, e-mail address, phone number, company and project needs.
Usage data: our hosting provider records technical data such as your IP address, browser and the pages you request, to run and secure the site. If we use website analytics, it records how visitors use the site, such as the pages viewed and links clicked, without identifying you by name.
We use your enquiry details to answer you, send quotations and samples, and follow up on your project. We use usage data to keep the site working, secure and useful. We do not sell your personal data.
We share data only with service providers that help us run the site and our business, such as our hosting provider (Vercel), e-mail provider and, if enabled, Google Analytics, and with authorities where the law requires it. These providers may process data outside India.
We keep enquiry details for as long as we need them to deal with your enquiry and any resulting order, and as required by law. We then delete them.
You can ask us for a summary of the personal data we hold about you, ask us to correct or erase it, withdraw consent, or raise a grievance. Write to contact@sansonfloorings.com. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.
The site itself does not use advertising cookies. If analytics is enabled, it uses cookies to count visits; you can block or delete cookies in your browser settings.
We may update this policy. The date at the top shows when it last changed.
Grievances and questions: contact@sansonfloorings.com, or B-5B, Plot No. 70, 1st Floor, Rama Road Industrial Area, New Delhi 110015, India.